STB is blocked

[p.anjali.m@gmail.com]

My IP TV is due for subscription but when I try to factory reset it it gives me a screen "Your STB is blocked. Call the provider. MAC: 10:27:BE:3D:93:F8. I don't want to change my set top box. How can I reset? My service provider is not supporting me.

[ftor]

Hello,

This message shows the Service Provider portal. And just your SP can help you