Channel works but no audio

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djgary
Posts: 2
Joined: 25 Jan 2021, 04:08

Channel works but no audio

Post by djgary » 25 Jan 2021, 04:13

I have a tvip V.605
most channels work fine, but i have some channels and movies and tv shos where audio works perfect but the audio is not working.
any help on this please.
I have reset my wifi.
i have updated the box.
I am not sure what else to do

ftor
Posts: 407
Joined: 12 May 2020, 09:22

Re: Channel works but no audio

Post by ftor » 25 Jan 2021, 10:16

Hello,

Did you contact with your SP?

djgary
Posts: 2
Joined: 25 Jan 2021, 04:08

Re: Channel works but no audio

Post by djgary » 01 Feb 2021, 07:20

i contacted the SP and they said the wifi is not strong. The wifi router is in the same room. I have connected a direct line into the box also and still no luck.

ftor
Posts: 407
Joined: 12 May 2020, 09:22

Re: Channel works but no audio

Post by ftor » 01 Feb 2021, 17:47

Try to discuss it with your SP again. Without streams available for test I couldn't help you.

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