Can I downgrade my firmware? Having issues with Upgrade

[Todd265]

Hi All,

Today (26th November) I had a message on my TVIP S-605 box that a firmware update was avaialable. I don't know what firmware number it was, but I did the update and now I have a black screen and can't access any channels. My IPTV provider reports that their service is ok, so I think the update has broken something.

I tried doing a factory reset, but this still keeps the latest version.

Is it possible to downgrade this update back to a previous firmware version?

I'd be very grateful for any help.

Many Thanks

Todd

[ftor]

Could you please share your Sw version (S.INFO button)
And I am afraid when you made the factory reset you removed your authentication information.

[Todd265]

Could you please share your Sw version (S.INFO button)
And I am afraid when you made the factory reset you removed your authentication information.

Hi, thank you so much for your help

Under software version it says the software version is 5.0.16 from 18.11.2020

About the authentication information do you mean the information supplied by my IPTV provider? If so, I have already added this back to my Web Portal settings. But in any case, the problem with the black screen began immediately after the firmware update....

Is there a chance to roll it back? Or do you know of some other solution to this?

Thanks again for your help.

Todd

[ftor]

Downgrade isn't right way. It will be better if your Service Provider contact with TVIP support

[Todd265]

Downgrade isn't right way. It will be better if your Service Provider contact with TVIP support

Thanks again for the help.

I bought the box privately, then I have bought a subscription for IPTV and added my MAC address to the subscription, so I don't think they will be able to help. They don't sell these boxes and when I asked them about this, they said they had no idea.

I have updated the firmware a couple of times in the past and also reset the box before and never had this issue. It's very strange.

I have a second box with the same provider which is working normally, so I really do believe this firmware update has caused some kind of issue.

Is there a way to downgrade, just so I can test it?

[ftor]

I understand but for troubleshooting need access to platform for tests or test account

[Zappa21]

Hi!
Any more things regarding your issue?

My tvip s605 box was updated this morning with 5.0.16 and after that the picture went noisy with lines all over it. The portal looks ok. its when i choose a channel the picture goes wrong but the audio is correct.

I have tried to manually install beta and the correct once more but the error still remains.

Regards
Zappa

[ftor]

Hi!
Any more things regarding your issue?

My tvip s605 box was updated this morning with 5.0.16 and after that the picture went noisy with lines all over it. The portal looks ok. its when i choose a channel the picture goes wrong but the audio is correct.

I have tried to manually install beta and the correct once more but the error still remains.

Regards
Zappa

Hello,

Try to make it Settings-->Display-->HDMI auto frame rate : off

[Zappa21]

Thanks!
That setting made it correct again.
Great!
Regards
Zappa

[Sopor]

Try to make it Settings-->Display-->HDMI auto frame rate : off

I don't see this as a fix to set "HDMI auto frame rate" to off. This is more as a work-a-round. I also got issues with this update and i was forced to change HD format from 2160p to Auto. So this is again another work-a-round. You need to make proper fixes instead of letting the user change settings to fix things you have broke.

I don't understand why i suddenly need to change these settings when they have worked in the previous firmware. It is obvious that something is not working as it should in firmware 5.0.16.